Our business is service

Insurance belongs to the service industry; it sells promises to clients on a piece of paper, which has little value by itself.

The value comes from the expertise and financial strength of the insurance company, its standing on the market, and the value of the people who provide insurance services. A rich portfolio of products, well-sustained communication with clients and a prudent investment policy add a lot to the value of a company, and we at ALICO Bulgaria work hard in order to keep our clients satisfied and their futures well provided for.

Knowing our customers

ALICO Bulgaria has a large variety of products licensed to be offered on the market. But you won’t find a catalogue of products to order from.

We put effort into recognizing the needs of every potential client, and then offer the most suitable insurance packages containing integrated protection and savings solutions to our prospective clients. In order for a client to receive quality service from ALICO Bulgaria, it is essential that both the sales force and operational support co-ordinate their efforts. Our agents are our face to the customer. Our back office is the backbone.

The expertise to satisfy customer needs

High-quality service is a basic strategic approach in ALICO Bulgaria. Our Customer Service department has an important role in the process of providing quality service to clients.

We work with the best medical centers in the country and our medical consultants are well-known professionals in Bulgaria. We provide objective accessment of insurance risk.

All our employees are well trained and experienced in the insurance business.

We rely on new advanced technology in administering our clients’ portfolios and combine this with a dedicated, personal approach to the individual needs of thousands of clients.

All our clients are unique, and we provide them with a unique, high-quality service.